No lingering doubts

Find the answer to your question, or contact us at support@trib3.co.uk.

  • When will my studio reopen?

    As we are still under lockdown measures at the moment, we have not yet received a formal date that we can reopen our UK studios. We are following closely all government guidance and working with the governing bodies for sport and fitness in the UK to help shape policy around this. In the background we have been getting the studio experience adapted ready for you to return.

  • I have a membership that is currently frozen what will happen next?

    Your membership has been frozen for the duration of the closure so you will not have been charged for the period we have not been open. Your monthly subscription fees will reactivate in the month we are able to reopen. As our studios were closed from 20th March, we recognise some of you had sessions to redeem from March’s allowance that you were not able to take due to the closure. As such we will be calculating a pro rata allowance of sessions and adding these to your account from the date of your new timetable going live so that you are able to book these sessions in. You will be contacted directly about this as and when we know more about reopening dates.

  • I have a package of sessions, at what point will this be reactivated and how long will I have to use my sessions?

    If you had sessions remaining on a package that would have expired during the period of the closure or had bought a pack of sessions you’ve not been able to redeem due to the closure, the expiration date of those sessions will be extended until 31st December 2020 to ensure you have ample time to use them once the studios are reopened. If your package was due to expire in 2021, it will be extended to 20th March 2021. This process will be completed for you so you do not need to worry about contacting us to arrange this.

  • How will you ensure I am safely distanced from other TRIB3Rs before, after and during my workout?

    You can see complete information on how we will ensure physical distancing is in place in our stores and studios in this video. Our onsite teams will be trained to guide you through key changes including our adapted studio layout and there will be floor markings in place to enable safe distancing.

  • Do I need to wear personal protective equipment (PPE)?

    It is not mandatory for you to wear PPE but we advise you to wear your preferred PPE if it makes you feel comfortable. Our team members will also be wearing PPE like gloves in certain areas like our takeaway mixology service and reception will feature a protective screen. If you forget your PPE we will have a small amount of spare masks and gloves we can offer you free of charge and we will also have reusable face masks available to buy in store.

  • When can I see the new timetable and what is the booking process?

    The new timetable, which allows for more time between classes but includes additional sessions at times when they were not previously offered, will be live online once we have confirmation of our reopening date. We are currently working on a new booking app which will transform the way you book and manage your sessions with us, this app will also be available to download on 24th June. It will be mandatory to book your session but we’ve also extended the cancellation window so you can amend or cancel your booking up to one hour before your chosen session.

  • Will the workout be different?

    To ensure we are safely distanced in the studio we have made some adaptions to the layout – there will now be only around 50% of the usual spaces available per session – and to the workout programming. You’ll still pound the treadmill and get a full body burn on the Air Bikes, but there will be some new adapted movements in Resistance for you to try out in your own spacious ‘training zone’. The other changes include a personal bottle of sanitiser spray available to collect reception so you can spray down the kit between transitions. We will complete deep cleans between each session and the timetable has been adjusted to reflect this. You can still expect next-level results and that awesome workout intensity you come to TRIB3 for!

  • Will I still be able to track my heart rate during my session?

    Heart-rate tracking is a key part of the TRIB3 experience so we have been focused on ensuring you get our best performance tracking experience ever as we reopen. We have launched our SWEAT BAND 1.0 & all-new SWEAT app which, together with our in-studio displays, form the TRIB3 Heart Rate System. The SWEAT BAND 1.0 or Accuro HRM306 connect with the SWEAT app to ensure you have all your data in the palm of your hands and workout summaries delivered straight to your inbox. Other tracking monitors with ANT+ technology such as the MyZone MZ-3 belt will not connect to the SWEAT app but will connect with in-studio displays. If you wish to rent a SWEAT BAND 1.0 for your session, we can rent you the monitor but you will need to purchase your own chest strap, which will be yours to keep. This fee will be £10 initially and then £5€ thereafter as the strap is a one-time only required purchase and will not be incurred for further rentals unless you forget to bring it and require another one. If the monitor is damaged or lost in your possession you will be charged for its replacement. You can buy your own SWEAT BAND 1.0 online or collect it in store as we reopen for just £40 (there will be a small charge for delivery if you are buying online).

  • What do I do if I am not ready to come back to the studio yet?

    All the changes we are making are to protect you and give you the confidence to return to the studio but we recognise that you may not immediately return especially if your professional or personal circumstances are still being impacted by containment measures. We will continue to deliver regular at-home workouts and challenges on Instagram Live with a selection available ‘on demand’ from IGTV. We are also developing an all-new live workout platform which will be the closest thing to having a TRIB3 studio in your home so watch out for further announcements on this. If you ever want to reach out to us or need further information to support you in returning to the studio you can email us at support@trib3.co.uk or send us a direct message on Instagram.

  • Can I shower and change at the store?

    For the first phase of reopening, to ensure physical distancing is in place, the changing rooms will be made available but at a limited capacity so if you can come changed and ready for the session and shower at home afterwards, this would be greatly appreciated. We advise you to bring a spare pair of clean shoes to change in to but we will also offer shoe cleaning spray at the entrance of the studio. The lockers will also be available but at limited capacity so there will be a temporary solution in place to allow you to store your valuables beside you during the session. With this in mind, please try not to bring too many personal belongings with you if you can. The toilets will always be available but as always we ask that you are mindful of others and maintain a safe physical distance.

  • Is Mixology open?

    We recognise that an effective recovery is a key part of your TRIB3 experience so we are keeping Mixology open but on a takeaway basis only. Due to physical distancing measures, we can’t have any gatherings and we need to make sure we don’t have any crowding so you can still have your favourite, replenishing shake but on a ‘grab and go’ basis.

  • Can I refill my water bottle?

    As you won’t be able to use the kilners or taps for now, we will have bottled water available to buy and would advise that you come with a full water bottle as staying hydrated during a TRIB3 session is really important.

  • Will I be able to regularly wash my hands?

    Absolutely, sanitiser, soap and disinfectant wipes will be available throughout the store and our team members will also be ensuring they are regularly cleaning their hands.

  • It’s my first workout, will I get an induction and who do I speak to when I get there?

    We love having first timers in the studio but we recognise you might be nervous or unsure about what your workout might be like. Don’t worry – our onsite team have had lots of training and will be wearing appropriate PPE so they can support you. Your coach will ask any first timers to come into the studio with them, five minutes before the session starts, to talk you through our TRI training framework and how the workout is set-up. You’ll need to maintain a safe physical distance from the coach during this induction but then you’ll be guided to your own spacious training zone before the rest of the TRIB3Rs enter the studio and the workout begins. Your initial welcome email will also talk you through what you need to know so you’ll feel confident to join us for a next-level workout experience.

  • Can I bring a friend with me for a session?

    Your loved ones can always book in to come to TRIB3 whether that’s redeeming one of your session credits or by booking a first-timer session with us, but they will need to be booked onto a specific session and if they can’t make it you need to let us know, especially as we have reduced spaces per session. Anyone who is new to the studio and hasn’t registered themselves online will need to have an account set up in store so that we can ensure they’ve signed the waiver and are well informed on how to stay safely distanced during the workout.

  • Where can I buy a SWEAT BAND 1.0?

    Usually the bands will be available to buy from your nearest TRIB3 studio however, as we are still under COVID-19 containment measures, the SWEAT BAND 1.0 is available to buy online here.

  • Do I require a SWEAT BAND 1.0 to complete a TRIB3 session?

    The SWEAT Band 1.0 and SWEAT app are both designed to significantly enhance your workout experience with TRIB3, whether at home or in the studio. It’s not compulsory to wear the band but we highly recommend it to take your TRIB3 experience to the next level. The SWEAT BAND 1.0 and SWEAT app allow you to track your performance metrics like never before, including calories burned, heart rate and time in each zone as well as SWEAT Points earned.

  • I have an Accuro HRM306 heart-rate belt, can I connect it with the SWEAT app?

    Yes. Accuro HRM306 & LYNK2 heart-rate monitors are fully connectable with the SWEAT app and will capture the same performance metrics as the SWEAT BAND 1.0.

  • Can I connect other heart rate monitors to the SWEAT app?

    Only the TRIB3 SWEAT Band 1.0 & Accuro heart rate monitors will connect with the SWEAT app, however any heart rate monitors with ANT+ and Bluetooth will connect to our in-studio displays meaning you can still track your performance metrics during any in-studio sessions.

  • Can I track other workouts, such as outdoor running, on the SWEAT app?

    The SWEAT app has been designed to track all forms of exercise, meaning you can work-out anytime, anywhere. In order for your workouts to be tracked you will need to be wearing the SWEAT BAND 1.0 (or, as above, the Accuro HRM306 or LYNK2 heart-rate belt).

  • I already have a TRIB3 account, do I still need to register for the SWEAT app?

    Yes, to start using the SWEAT app, you will need to download the app and register. Once you have filled in your information and paired your device, you are ready to sweat. 

  • Which devices can I use the SWEAT app on?

    The SWEAT app is compatible with iOS and Android devices, including:

    • iPhone 4S and above
    • iPad and above, iPad mini and iPad touch
    • Other Android Smart Devices

  • Will my data from previous workouts be migrated over if I have been previously using an Accuro HRM306 heart-rate belt to track my workouts?

    If you have previously used an Accuro heart rate monitor, any data stored within your app can be migrated over to the SWEAT app. Workout data is linked to your email address rather than your device. Just make sure that you register for the SWEAT app using the same email address that is registered with your TRIB3 studio and the Accurofit app.

  • How do you calculate my maximum heart rate?

    We use the simple but proven formula of 220 minus your age to calculate an estimated maximum heart rate. Once you have your estimated maximum heart rate, our coaches can support you to monitor your effort, when in the studios, and if you exceed 100% or find it very difficult to achieve the SWEAT Zone at 80%+, we can guide you in safely adjusting your heart rate within the SWEAT app profile / in-store system.

  • Why do men burn more calories than women?

    Men typically have a lower body fat percentage and higher muscle mass than women of the same age and weight, resulting in a higher metabolism when resting and training, therefore a higher rate of calorie expenditure. Age and weight are factored into the equation to ensure results are accurate. Due to the complexity of the equations to calculate calorie burn (and no proven equation for gender-neutral) we have male and female gender options only available for now within the SWEAT app.

  • I have a heart condition / I am on medication; can I use a SWEAT Band 1.0?

    We recommend that any TRIB3R with a heart condition / on medication consult their GP before using the SWEAT BAND 1.0 or any heart rate monitor.

  • Who do I contact if I have any issues with my SWEAT BAND 1.0 or the SWEAT app?

    Should you experience any issues with the SWEAT Band 1.0 or the SWEAT app, the first step we recommend is to read our troubleshooting section below as we have found that most technical issues are easily fixable by following these steps.

    If the problem persists, you can email support@trib3.co.uk with your query and we’ll aim to get back to you within 48 hours.

  • When I order online, how quickly will I receive my SWEAT BAND 1.0?

    We aim to deliver your SWEAT BAND 1.0 within 7-10 working days.

  • What do I do if my SWEAT BAND 1.0 is late or hasn’t arrived?

    If your SWEAT Band 1.0 is still not with you after 10 working days, please email support@trib3.co.uk, stating your order date and full name and we will look into this for you.

  • Does the SWEAT BAND 1.0 come with a warranty?

    The SWEAT BAND 1.0 comes with the following warranty.
    We warrant that this product will be free from material defects for 90 days commencing in each case on the date the product is put into shipment to you.
    The warranty does not apply to any defect in the products arising from:

    1. Normal wear and tear;
    2. Wilful damage, abnormal or improper use, storage or working conditions, accident, negligence by you or by any third party;
    3. If you fail to operate or use the products in accordance with the user instructions;
    4. Any alteration or repair by you or by a third party; or
    5. Any specification provided by you.

  • When does the guarantee not apply?

    1. consumables, such as replaceable batteries;
    2. any product which has been opened or tampered with (except to replace batteries); or
    3. any product with an illegible serial number.

    If products fail to comply with the warranty above, your sole option is to return the products to us for repair or replacement. Before returning any products, please request a return authorisation number by emailing support@trib3.co.uk. We may reject any returned product that is not in its original packaging and marked with a return authorisation number.

  • What happens if I want a refund for my SWEAT BAND 1.0? / What is the returns policy?

    We have a general ‘no refunds’ policy as once the order has been placed, the costs to fulfil it have already been incurred. However, we will always be mindful of TRIB3R’s individual situation and try to make exceptions where fair and required. Devices that are found to be faulty should be returned to your nearest TRIB3 studio – if your band is not working correctly we will replace it for you.

  • Here are some important considerations when using the TRIB3 heart rate system and SWEAT BAND 1.0

    • Ensure SWEAT band is worn against the skin, left of centre and is not loose. If the band cannot be adjusted so that it is tight enough, we have a smaller strap available.
    • The SWEAT band is battery powered and you can check the battery life within the SWEAT app when wearing the device.
    • If heart rate is displaying incorrectly, dropping quickly or not visible at all within a TRIB3 workout or when using the SWEAT app, this is likely due to a flat battery. We encourage TRIB3Rs to try replacing the battery with a new CR2032 3V battery.
    • To reserve battery life, disconnect the transmitter pod from the strap after every workout, otherwise the battery will run out extremely fast.

  • Other important considerations.

    • The maximum heart rate calculation is an estimate as each individual is different. If you exceed 100% when training in the studio or at home, speak to the customer service team to adjust your preset maximum heart rate.
    • TRIB3Rs should feel as though they are near their maximum effort when in the red zone (93% or higher). It should be very difficult to spend prolonged periods at this intensity.
    • When using the SWEAT app and SWEAT BAND 1.0, we highly recommend setting your screen lock to ‘NEVER’ within your phone / tablet settings, to reduce the likelihood of losing signal.
    • A consistent WIFI signal is necessary for stable heart rate tracking. If this is not possible, we recommend disabling WiFi and using 4G. Connection will likely be lost if you connect / disconnect from WiFi or move out of range of the router / internet hub while tracking your workout so aim to do this before you start. If this happens, the SWEAT BAND 1.0 and Accuro HRM306 will continue to track and will save your data providing you are wearing it correctly. Instructions for how to wear are within the box the device comes in.

  • What is TRIB3 Outdoors?

    While we await our official store reopening date for our UK studios, we wanted to make sure we can offer you next-level workout experiences in other ways. TRIB3 Outdoors is a HIIT based training session delivered outdoors by your favourite coaches in small groups of up to a maximum of 5 per coach. This will be an intimate group workout, however we will be ensuring safe physical distancing throughout every session.

  • Where does TRIB3 Outdoors take place?

    TRIB3 Outdoors will take place in both Sheffield and Leeds with different schedules at each location.

    Sheffield – meet point is the Rustlings Road entrance to Endcliffe Park. While the Endcliffe Park car park is closed there is lots of free on-street parking on the surrounding roads.
    Endcliffe Park, Rustlings Rd, Sheffield S11 7AB

    Leeds – meet point is outside the TRIB3 Leeds store. Pay and display on-street parking is available on the surrounding streets.
    68A Wellington St, Leeds LS1 2EE

    Please note that there will be no access to changing rooms so you will need to arrive ready for the session.

  • How do I take part?

    There are up to ten spots per session in Sheffield and up to five spots per session in Leeds. You can book into the Outdoor timetable through the new TRIB3 Bookings app. All you need to do is search ‘TRIB3’ on the App Store or Play Store to download the app and then register with your primary email address for your TRIB3 account to get started. The Outdoor timetable will be live in the app from 02.07.20.

  • How much does it cost?

    TRIB3 Outdoors is £8 per session. You can pay for your sessions by adding a card to your account within your app to make booking and buying super simple. You cannot use your existing session credits for TRIB3 Outdoors.

  • What do I need to bring?

    Make sure you bring water with you to each session. As the sessions are outside, wear workout gear that will keep you comfortable and trainers suitable for running and HIIT-based training. We advise bringing waterproofs incase of rain. We will only cancel TRIB3 Outdoors in adverse weather conditions that pose a significant risk to safety. The programme will be adapted accordingly in wet conditions.

  • What happens if I need to cancel a session or the session is cancelled?

    We will not cancel sessions for bad weather unless the weather conditions pose a significant risk or are too adverse to train in and if we have to cancel the session your payment will be refunded. If you need to cancel, you need to do this up to 12 hours before the session to ensure we can re-allocate your spot to someone else if you change your mind. If you cancel less than 12 hours before, you will lose your space and your fee will not be refunded. We will also offer two waitlist spots per session in case of cancellations. You will be notified via the app if a space becomes available and you are on the waitlist.

  • Can I bring a friend?

    Yes, but they’ll need to book themselves onto the Outdoor session with you. They can simply download the TRIB3 bookings app, register an account and book and pay for a session in the same way you do.

  • When is the new booking app available?

    The new booking app is now available to download on the App Store & Play Store.

  • When will I be able to book in?

    At the moment our UK stores remain temporarily closed so you will not be able to book into studio sessions yet. However, you will be able to book and buy a new ‘TRIB3 Outdoors’ workout on a special timetable so you can take part in smaller, ‘bootcamp’ style outdoor training sessions with your favourite TRIB3 coaches.

  • I had an account previously, do I need to create a new one?

    When you download the new TRIB3 app, you’ll need to select ‘register’ not ‘log in’ and then register with the email address you were previously registered with. This is really important to ensure that you are able to view your existing session credits and packages. We will have emailed you on your registered email to let you know about the new app.

  • What do I do if I registered with the wrong email address and can’t see my active session credits, packages or subscription?

    Please email us to let us know at support@trib3.co.uk and we’ll aim to resolve within two working days. We’ll remove the account registered to the wrong email and ask you to re-register with the email address you used previously.

  • I can’t see my previous session history?

    Don’t worry, as we have safely migrated your data to our new platform, there are a few items that may take longer to come through but your session history is still there and will show in the app in the coming weeks. Any sessions you book and attend before this data pulls through will be added to your total so you can still progress on the Journey!

  • How have the session credits on my account been calculated?

    Due to our temporary closures which have been effective since March, we have either migrated and extended the expiry dates of your packs or if you are on a monthly subscription, we have added a pro rata amount of sessions to your account based on your March allocation as you were not able to use these fully following the closures. You will be able to use these session credits for bookings only once our studio timetable is live which will happen when we have a reopening date confirmed.

  • What should I do with the old bookings app?

    Please just remove this from your phone and proceed to use the new app – we know you’ll love it!

  • Is the new app easy to use?

    The new app is designed to be very straightforward and you have the opportunity to book, buy and manage sessions quickly and easily as well as updating your personal details. You can watch our quick tutorial video here.

  • How does the shop work?

    The shop won’t be live on your app for now as the ‘buy and collect’ service the app offers is only going to be available once our stores are open. When the ‘Shop’ section is live it will allow you to purchase items to collect in store such as a SWEAT BAND 1.0 heart rate monitor or a shake. Any time you purchase an item the store team will be alerted so you just need to tell us who you are and what you’ve come to collect when you get to the studio. You may be asked to show your collection code if there’s any issue confirming your purchase. If you’re purchasing a shake, let the team know you want to collect after your session before the class begins so they can make sure it’s prepared. You can only purchase items for collection for your home studio – if you wish to make a purchase at a different studio you’ll have to locate and pay for it in-store, this isn’t possible through the app.

  • When will my studio reopen?

    As we are still under lockdown measures at the moment, we have not yet received a formal date that we can reopen our UK studios. We are following closely all government guidance and working with the governing bodies for sport and fitness in the UK to help shape policy around this. In the background we have been getting the studio experience adapted ready for you to return.

  • I have a membership that is currently frozen what will happen next?

    Your membership has been frozen for the duration of the closure so you will not have been charged for the period we have not been open. Your monthly subscription fees will reactivate in the month we are able to reopen. As our studios were closed from 20th March, we recognise some of you had sessions to redeem from March’s allowance that you were not able to take due to the closure. As such we will be calculating a pro rata allowance of sessions and adding these to your account from the date of your new timetable going live so that you are able to book these sessions in. You will be contacted directly about this as and when we know more about reopening dates.

  • I have a package of sessions, at what point will this be reactivated and how long will I have to use my sessions?

    If you had sessions remaining on a package that would have expired during the period of the closure or had bought a pack of sessions you’ve not been able to redeem due to the closure, the expiration date of those sessions will be extended until 31st December 2020 to ensure you have ample time to use them once the studios are reopened. If your package was due to expire in 2021, it will be extended to 20th March 2021. This process will be completed for you so you do not need to worry about contacting us to arrange this.

  • How will you ensure I am safely distanced from other TRIB3Rs before, after and during my workout?

    You can see complete information on how we will ensure physical distancing is in place in our stores and studios in this video. Our onsite teams will be trained to guide you through key changes including our adapted studio layout and there will be floor markings in place to enable safe distancing.

  • Do I need to wear personal protective equipment (PPE)?

    It is not mandatory for you to wear PPE but we advise you to wear your preferred PPE if it makes you feel comfortable. Our team members will also be wearing PPE like gloves in certain areas like our takeaway mixology service and reception will feature a protective screen. If you forget your PPE we will have a small amount of spare masks and gloves we can offer you free of charge and we will also have reusable face masks available to buy in store.

  • When can I see the new timetable and what is the booking process?

    The new timetable, which allows for more time between classes but includes additional sessions at times when they were not previously offered, will be live online once we have confirmation of our reopening date. We are currently working on a new booking app which will transform the way you book and manage your sessions with us, this app will also be available to download on 24th June. It will be mandatory to book your session but we’ve also extended the cancellation window so you can amend or cancel your booking up to one hour before your chosen session.

  • Will the workout be different?

    To ensure we are safely distanced in the studio we have made some adaptions to the layout – there will now be only around 50% of the usual spaces available per session – and to the workout programming. You’ll still pound the treadmill and get a full body burn on the Air Bikes, but there will be some new adapted movements in Resistance for you to try out in your own spacious ‘training zone’. The other changes include a personal bottle of sanitiser spray available to collect reception so you can spray down the kit between transitions. We will complete deep cleans between each session and the timetable has been adjusted to reflect this. You can still expect next-level results and that awesome workout intensity you come to TRIB3 for!

  • Will I still be able to track my heart rate during my session?

    Heart-rate tracking is a key part of the TRIB3 experience so we have been focused on ensuring you get our best performance tracking experience ever as we reopen. We have launched our SWEAT BAND 1.0 & all-new SWEAT app which, together with our in-studio displays, form the TRIB3 Heart Rate System. The SWEAT BAND 1.0 or Accuro HRM306 connect with the SWEAT app to ensure you have all your data in the palm of your hands and workout summaries delivered straight to your inbox. Other tracking monitors with ANT+ technology such as the MyZone MZ-3 belt will not connect to the SWEAT app but will connect with in-studio displays. If you wish to rent a SWEAT BAND 1.0 for your session, we can rent you the monitor but you will need to purchase your own chest strap, which will be yours to keep. This fee will be £10 initially and then £5€ thereafter as the strap is a one-time only required purchase and will not be incurred for further rentals unless you forget to bring it and require another one. If the monitor is damaged or lost in your possession you will be charged for its replacement. You can buy your own SWEAT BAND 1.0 online or collect it in store as we reopen for just £40 (there will be a small charge for delivery if you are buying online).

  • What do I do if I am not ready to come back to the studio yet?

    All the changes we are making are to protect you and give you the confidence to return to the studio but we recognise that you may not immediately return especially if your professional or personal circumstances are still being impacted by containment measures. We will continue to deliver regular at-home workouts and challenges on Instagram Live with a selection available ‘on demand’ from IGTV. We are also developing an all-new live workout platform which will be the closest thing to having a TRIB3 studio in your home so watch out for further announcements on this. If you ever want to reach out to us or need further information to support you in returning to the studio you can email us at support@trib3.co.uk or send us a direct message on Instagram.

  • Can I shower and change at the store?

    For the first phase of reopening, to ensure physical distancing is in place, the changing rooms will be made available but at a limited capacity so if you can come changed and ready for the session and shower at home afterwards, this would be greatly appreciated. We advise you to bring a spare pair of clean shoes to change in to but we will also offer shoe cleaning spray at the entrance of the studio. The lockers will also be available but at limited capacity so there will be a temporary solution in place to allow you to store your valuables beside you during the session. With this in mind, please try not to bring too many personal belongings with you if you can. The toilets will always be available but as always we ask that you are mindful of others and maintain a safe physical distance.

  • Is Mixology open?

    We recognise that an effective recovery is a key part of your TRIB3 experience so we are keeping Mixology open but on a takeaway basis only. Due to physical distancing measures, we can’t have any gatherings and we need to make sure we don’t have any crowding so you can still have your favourite, replenishing shake but on a ‘grab and go’ basis.

  • Can I refill my water bottle?

    As you won’t be able to use the kilners or taps for now, we will have bottled water available to buy and would advise that you come with a full water bottle as staying hydrated during a TRIB3 session is really important.

  • Will I be able to regularly wash my hands?

    Absolutely, sanitiser, soap and disinfectant wipes will be available throughout the store and our team members will also be ensuring they are regularly cleaning their hands.

  • It’s my first workout, will I get an induction and who do I speak to when I get there?

    We love having first timers in the studio but we recognise you might be nervous or unsure about what your workout might be like. Don’t worry – our onsite team have had lots of training and will be wearing appropriate PPE so they can support you. Your coach will ask any first timers to come into the studio with them, five minutes before the session starts, to talk you through our TRI training framework and how the workout is set-up. You’ll need to maintain a safe physical distance from the coach during this induction but then you’ll be guided to your own spacious training zone before the rest of the TRIB3Rs enter the studio and the workout begins. Your initial welcome email will also talk you through what you need to know so you’ll feel confident to join us for a next-level workout experience.

  • Can I bring a friend with me for a session?

    Your loved ones can always book in to come to TRIB3 whether that’s redeeming one of your session credits or by booking a first-timer session with us, but they will need to be booked onto a specific session and if they can’t make it you need to let us know, especially as we have reduced spaces per session. Anyone who is new to the studio and hasn’t registered themselves online will need to have an account set up in store so that we can ensure they’ve signed the waiver and are well informed on how to stay safely distanced during the workout.

  • Where can I buy a SWEAT BAND 1.0?

    Usually the bands will be available to buy from your nearest TRIB3 studio however, as we are still under COVID-19 containment measures, the SWEAT BAND 1.0 is available to buy online here.

  • Do I require a SWEAT BAND 1.0 to complete a TRIB3 session?

    The SWEAT Band 1.0 and SWEAT app are both designed to significantly enhance your workout experience with TRIB3, whether at home or in the studio. It’s not compulsory to wear the band but we highly recommend it to take your TRIB3 experience to the next level. The SWEAT BAND 1.0 and SWEAT app allow you to track your performance metrics like never before, including calories burned, heart rate and time in each zone as well as SWEAT Points earned.

  • I have an Accuro HRM306 heart-rate belt, can I connect it with the SWEAT app?

    Yes. Accuro HRM306 & LYNK2 heart-rate monitors are fully connectable with the SWEAT app and will capture the same performance metrics as the SWEAT BAND 1.0.

  • Can I connect other heart rate monitors to the SWEAT app?

    Only the TRIB3 SWEAT Band 1.0 & Accuro heart rate monitors will connect with the SWEAT app, however any heart rate monitors with ANT+ and Bluetooth will connect to our in-studio displays meaning you can still track your performance metrics during any in-studio sessions.

  • Can I track other workouts, such as outdoor running, on the SWEAT app?

    The SWEAT app has been designed to track all forms of exercise, meaning you can work-out anytime, anywhere. In order for your workouts to be tracked you will need to be wearing the SWEAT BAND 1.0 (or, as above, the Accuro HRM306 or LYNK2 heart-rate belt).

  • I already have a TRIB3 account, do I still need to register for the SWEAT app?

    Yes, to start using the SWEAT app, you will need to download the app and register. Once you have filled in your information and paired your device, you are ready to sweat. 

  • Which devices can I use the SWEAT app on?

    The SWEAT app is compatible with iOS and Android devices, including:

    • iPhone 4S and above
    • iPad and above, iPad mini and iPad touch
    • Other Android Smart Devices

  • Will my data from previous workouts be migrated over if I have been previously using an Accuro HRM306 heart-rate belt to track my workouts?

    If you have previously used an Accuro heart rate monitor, any data stored within your app can be migrated over to the SWEAT app. Workout data is linked to your email address rather than your device. Just make sure that you register for the SWEAT app using the same email address that is registered with your TRIB3 studio and the Accurofit app.

  • How do you calculate my maximum heart rate?

    We use the simple but proven formula of 220 minus your age to calculate an estimated maximum heart rate. Once you have your estimated maximum heart rate, our coaches can support you to monitor your effort, when in the studios, and if you exceed 100% or find it very difficult to achieve the SWEAT Zone at 80%+, we can guide you in safely adjusting your heart rate within the SWEAT app profile / in-store system.

  • Why do men burn more calories than women?

    Men typically have a lower body fat percentage and higher muscle mass than women of the same age and weight, resulting in a higher metabolism when resting and training, therefore a higher rate of calorie expenditure. Age and weight are factored into the equation to ensure results are accurate. Due to the complexity of the equations to calculate calorie burn (and no proven equation for gender-neutral) we have male and female gender options only available for now within the SWEAT app.

  • I have a heart condition / I am on medication; can I use a SWEAT Band 1.0?

    We recommend that any TRIB3R with a heart condition / on medication consult their GP before using the SWEAT BAND 1.0 or any heart rate monitor.

  • Who do I contact if I have any issues with my SWEAT BAND 1.0 or the SWEAT app?

    Should you experience any issues with the SWEAT Band 1.0 or the SWEAT app, the first step we recommend is to read our troubleshooting section below as we have found that most technical issues are easily fixable by following these steps.

    If the problem persists, you can email support@trib3.co.uk with your query and we’ll aim to get back to you within 48 hours.

  • When I order online, how quickly will I receive my SWEAT BAND 1.0?

    We aim to deliver your SWEAT BAND 1.0 within 7-10 working days.

  • What do I do if my SWEAT BAND 1.0 is late or hasn’t arrived?

    If your SWEAT Band 1.0 is still not with you after 10 working days, please email support@trib3.co.uk, stating your order date and full name and we will look into this for you.

  • Does the SWEAT BAND 1.0 come with a warranty?

    The SWEAT BAND 1.0 comes with the following warranty.
    We warrant that this product will be free from material defects for 90 days commencing in each case on the date the product is put into shipment to you.
    The warranty does not apply to any defect in the products arising from:

    1. Normal wear and tear;
    2. Wilful damage, abnormal or improper use, storage or working conditions, accident, negligence by you or by any third party;
    3. If you fail to operate or use the products in accordance with the user instructions;
    4. Any alteration or repair by you or by a third party; or
    5. Any specification provided by you.

  • When does the guarantee not apply?

    1. consumables, such as replaceable batteries;
    2. any product which has been opened or tampered with (except to replace batteries); or
    3. any product with an illegible serial number.

    If products fail to comply with the warranty above, your sole option is to return the products to us for repair or replacement. Before returning any products, please request a return authorisation number by emailing support@trib3.co.uk. We may reject any returned product that is not in its original packaging and marked with a return authorisation number.

  • What happens if I want a refund for my SWEAT BAND 1.0? / What is the returns policy?

    We have a general ‘no refunds’ policy as once the order has been placed, the costs to fulfil it have already been incurred. However, we will always be mindful of TRIB3R’s individual situation and try to make exceptions where fair and required. Devices that are found to be faulty should be returned to your nearest TRIB3 studio – if your band is not working correctly we will replace it for you.

  • Here are some important considerations when using the TRIB3 heart rate system and SWEAT BAND 1.0

    • Ensure SWEAT band is worn against the skin, left of centre and is not loose. If the band cannot be adjusted so that it is tight enough, we have a smaller strap available.
    • The SWEAT band is battery powered and you can check the battery life within the SWEAT app when wearing the device.
    • If heart rate is displaying incorrectly, dropping quickly or not visible at all within a TRIB3 workout or when using the SWEAT app, this is likely due to a flat battery. We encourage TRIB3Rs to try replacing the battery with a new CR2032 3V battery.
    • To reserve battery life, disconnect the transmitter pod from the strap after every workout, otherwise the battery will run out extremely fast.

  • Other important considerations.

    • The maximum heart rate calculation is an estimate as each individual is different. If you exceed 100% when training in the studio or at home, speak to the customer service team to adjust your preset maximum heart rate.
    • TRIB3Rs should feel as though they are near their maximum effort when in the red zone (93% or higher). It should be very difficult to spend prolonged periods at this intensity.
    • When using the SWEAT app and SWEAT BAND 1.0, we highly recommend setting your screen lock to ‘NEVER’ within your phone / tablet settings, to reduce the likelihood of losing signal.
    • A consistent WIFI signal is necessary for stable heart rate tracking. If this is not possible, we recommend disabling WiFi and using 4G. Connection will likely be lost if you connect / disconnect from WiFi or move out of range of the router / internet hub while tracking your workout so aim to do this before you start. If this happens, the SWEAT BAND 1.0 and Accuro HRM306 will continue to track and will save your data providing you are wearing it correctly. Instructions for how to wear are within the box the device comes in.

  • What is TRIB3 Outdoors?

    While we await our official store reopening date for our UK studios, we wanted to make sure we can offer you next-level workout experiences in other ways. TRIB3 Outdoors is a HIIT based training session delivered outdoors by your favourite coaches in small groups of up to a maximum of 5 per coach. This will be an intimate group workout, however we will be ensuring safe physical distancing throughout every session.

  • Where does TRIB3 Outdoors take place?

    TRIB3 Outdoors will take place in both Sheffield and Leeds with different schedules at each location.

    Sheffield – meet point is the Rustlings Road entrance to Endcliffe Park. While the Endcliffe Park car park is closed there is lots of free on-street parking on the surrounding roads.
    Endcliffe Park, Rustlings Rd, Sheffield S11 7AB

    Leeds – meet point is outside the TRIB3 Leeds store. Pay and display on-street parking is available on the surrounding streets.
    68A Wellington St, Leeds LS1 2EE

    Please note that there will be no access to changing rooms so you will need to arrive ready for the session.

  • How do I take part?

    There are up to ten spots per session in Sheffield and up to five spots per session in Leeds. You can book into the Outdoor timetable through the new TRIB3 Bookings app. All you need to do is search ‘TRIB3’ on the App Store or Play Store to download the app and then register with your primary email address for your TRIB3 account to get started. The Outdoor timetable will be live in the app from 02.07.20.

  • How much does it cost?

    TRIB3 Outdoors is £8 per session. You can pay for your sessions by adding a card to your account within your app to make booking and buying super simple. You cannot use your existing session credits for TRIB3 Outdoors.

  • What do I need to bring?

    Make sure you bring water with you to each session. As the sessions are outside, wear workout gear that will keep you comfortable and trainers suitable for running and HIIT-based training. We advise bringing waterproofs incase of rain. We will only cancel TRIB3 Outdoors in adverse weather conditions that pose a significant risk to safety. The programme will be adapted accordingly in wet conditions.

  • What happens if I need to cancel a session or the session is cancelled?

    We will not cancel sessions for bad weather unless the weather conditions pose a significant risk or are too adverse to train in and if we have to cancel the session your payment will be refunded. If you need to cancel, you need to do this up to 12 hours before the session to ensure we can re-allocate your spot to someone else if you change your mind. If you cancel less than 12 hours before, you will lose your space and your fee will not be refunded. We will also offer two waitlist spots per session in case of cancellations. You will be notified via the app if a space becomes available and you are on the waitlist.

  • Can I bring a friend?

    Yes, but they’ll need to book themselves onto the Outdoor session with you. They can simply download the TRIB3 bookings app, register an account and book and pay for a session in the same way you do.

  • When is the new booking app available?

    The new booking app is now available to download on the App Store & Play Store.

  • When will I be able to book in?

    At the moment our UK stores remain temporarily closed so you will not be able to book into studio sessions yet. However, you will be able to book and buy a new ‘TRIB3 Outdoors’ workout on a special timetable so you can take part in smaller, ‘bootcamp’ style outdoor training sessions with your favourite TRIB3 coaches.

  • I had an account previously, do I need to create a new one?

    When you download the new TRIB3 app, you’ll need to select ‘register’ not ‘log in’ and then register with the email address you were previously registered with. This is really important to ensure that you are able to view your existing session credits and packages. We will have emailed you on your registered email to let you know about the new app.

  • What do I do if I registered with the wrong email address and can’t see my active session credits, packages or subscription?

    Please email us to let us know at support@trib3.co.uk and we’ll aim to resolve within two working days. We’ll remove the account registered to the wrong email and ask you to re-register with the email address you used previously.

  • I can’t see my previous session history?

    Don’t worry, as we have safely migrated your data to our new platform, there are a few items that may take longer to come through but your session history is still there and will show in the app in the coming weeks. Any sessions you book and attend before this data pulls through will be added to your total so you can still progress on the Journey!

  • How have the session credits on my account been calculated?

    Due to our temporary closures which have been effective since March, we have either migrated and extended the expiry dates of your packs or if you are on a monthly subscription, we have added a pro rata amount of sessions to your account based on your March allocation as you were not able to use these fully following the closures. You will be able to use these session credits for bookings only once our studio timetable is live which will happen when we have a reopening date confirmed.

  • What should I do with the old bookings app?

    Please just remove this from your phone and proceed to use the new app – we know you’ll love it!

  • Is the new app easy to use?

    The new app is designed to be very straightforward and you have the opportunity to book, buy and manage sessions quickly and easily as well as updating your personal details. You can watch our quick tutorial video here.

  • How does the shop work?

    The shop won’t be live on your app for now as the ‘buy and collect’ service the app offers is only going to be available once our stores are open. When the ‘Shop’ section is live it will allow you to purchase items to collect in store such as a SWEAT BAND 1.0 heart rate monitor or a shake. Any time you purchase an item the store team will be alerted so you just need to tell us who you are and what you’ve come to collect when you get to the studio. You may be asked to show your collection code if there’s any issue confirming your purchase. If you’re purchasing a shake, let the team know you want to collect after your session before the class begins so they can make sure it’s prepared. You can only purchase items for collection for your home studio – if you wish to make a purchase at a different studio you’ll have to locate and pay for it in-store, this isn’t possible through the app.

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